September 30th, 2016

Guests give hotel a top ranking

Guests give hotel a top ranking Guests give hotel a top ranking
Updated: 10:05 am, May 07, 2015

A BOROUGH hotel has been named as one of the best in the country by a leading ratings website.

The Southcrest Manor Hotel has achieved top rated status in the Simply the Guest Awards run by The acknowledgement is significant as they are the only awards in the UK based solely on genuine guest reviews.

The Pool Bank hotel, which has undergone a major refurbishment over the last two years, has received 84 customer reviews with 80 per cent of them saying they would recommend staying there to a friend and a Very Good rating overall.

The Southcrest Manor is one of only 12 in Worcestershire to achieve top rated status and one of just two in the Redditch area. The other was the Marston Inn rooms attached to the Crown Meadow Pub in Dagnell End Lane.

Maxine Napolitano, business development manager at the Southcrest, said: “The fact it’s based on customer reviews makes it even more special and we’re not going to stop delivering that excellent service and quality our customers want.”

The award follows Southcrest being given a certificate of excellence for 2014 from TripAdvisor which recognises businesses that consistently earn top ratings from the website’s visitors.