September 26th, 2016

Patients say things are looking up at the Alex

Patients say things are looking up at the Alex Patients say things are looking up at the Alex
The Alexandra Hospital, Redditch

PATIENTS who have stayed at the Alexandra Hospital overnight have given it the thumbs up, according to a new survey by the Care Quality Commission.

The Woodrow Drive hospital is one of three in Worcestershire Acute Hospitals NHS Trust to improve its annual CQC scores.

The latest survey asked for the views of over 400 adults who had stayed overnight as an inpatients at the Alexandra, Kidderminster and Worcestershire Royal Hospitals between June and August 2014.

It found that, despite national pressures facing the NHS, inpatients appear to be increasingly satisfied with their care in the hospitals.

Results improved from last year on a number of areas including; operations and procedures, leaving hospital and the overall views of care and services.

The survey covered a whole range of questions from the availability of hand gels for patients and visitors to patients being treated with respect and dignity.

For Worcestershire’s hospitals, over 80 per cent of these questions (49 out of 60) scored above 7 (where 10 represents the best possible response and a score of zero the worst).

Lindsey Webb, Chief Nursing Officer, said: “This is testament to all our staff who work hard to ensure we deliver quality, safe care to our patients.”

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