A REDDITCH hotel has hit the gold standard for their treatment and training of staff by Investors in People.
And the family run Abbey Hotel was joined by MP Karen Lumley to celebrate their award.
The hotel is owned by the Blake family, John and his two sons Richard, and the chairman Mark, who were delighted when they received the call to say they were one of only 14 hotels in the UK to receive the Gold award.
Representatives from Investors in People interviewed staff at the Redditch hotel, and assessed the training and relationship with their employers.
They inspect the businesses every three and last year The Abbey received a Bronze and were aiming for Silver this time around. Mark Blake he was shocked when they achieved one step further and clinched Gold.
He added: “It felt amazing. It is all about the way you invest in your staff. We speak to them and find out what they want to achieve at work and in their lives.”