September 27th, 2016

Severn Trent advice as severe weather warning isssued

Severn Trent advice as severe weather warning isssued Severn Trent advice as severe weather warning isssued
A weather warning has been issued by the county council. Picture courtesy of Pink Sherbet Photography

SEVERN Trent says it is ready to deal with any flash flooding that may hit the Redditch area as the Met Office reports the possibility of heavy rain tomorrow, Thursday and Friday.

Natallie Welch, customer contact manager for Severn Trent, said: “We’re aware that heavy rain is on the way and we’re working hard to get ready for it.

“We’ve already got plenty of staff on the phones in our call centre and lots of teams available out and about across the region to deal with flooding and any other issues the wet weather may bring. We’re also out and about keeping an eye on those areas with a high risk of flooding.

“Unfortunately, in stormy weather, the drains and sewers often have significantly more water flowing through them.”

She says: “If you have flooding at your home, check to see if it’s just rainwater or if it’s sewage that has come from an overflowing sewer, possibly through a manhole cover in your garden or outside your property.

“If it’s just rainwater, the flooding should subside when it stops raining, although it can take up to four hours for water to drain away.

“Where sewage is escaping this is obviously a priority for us, so please let us know and we’ll get a team out to help as quickly as possible.

“You can call us on 0800 783 4444, although during heavy rain the number of phone calls into our call centre can get extremely high, so you can tweet us @stwater or report the problem on our website –  In addition, our customer teams will be making sure our website is up to date with any incident details, and they’ll be tweeting updates too.”

The company advised that if residents have any concerns about flooding from drains and gullies in the road, they should call the local council as they are responsible for road drainage.

Natallie added: “We’d like to reassure our customers that we are working hard to prepare for and deal with the bad weather and we’ll do everything that we can do to deal with flooding issues as quickly as possible.”