NEW 4G mobile services switched on in Studley could cause interference to Freeview TV received via an aerial.
The fourth generation mobile services, known as 4G, allow for faster internet access on smartphones and tablets, however some signals transmitted at 800 MHz may cause interference to Freeview TV.
Due to the similar frequency, televisions can pick up these mobile signals which cause interference such as loss of sound, a blocky picture, or a ‘no signal’ message.
People affected can make use of free support on offer from at800, a company set up under government direction for households that rely on Freeview for their television, so people in Studley can keep enjoying their favourite programmes over the festive period.
Ben Roome, CEO of at800, said: “If you rely on Freeview, we can arrange for one of our accredited engineers to visit your home to fix it. If you use Freeview alongside other TV services, we can also send free filters which block mobile signals that are easy to fit to the aerial lead connecting to TVs and set-top boxes.”
Cable and satellite TV, like Sky or Virgin, won’t be affected, however, if viewers have cable and satellite TV and also watch Freeview, the company can offer free filters and advice.
People who live in communal properties should contact at800 and also advise their landlords because while free filters can be given to landlords, property managers are responsible for fitting them and any associated costs.
The is also support available for people who are 75 or older, are registered blind or partially sighted or receive personal independence payments (PIPs); attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.
Anyone who notices new Freeview interference can contact at800 on 0808 13 13 800 or visit http://www.at800.tv/contact-us
