September 24th, 2016

Diamond Bus services stopping short of expectations

Diamond Bus services stopping short of expectations Diamond Bus services stopping short of expectations
Updated: 12:06 pm, Oct 16, 2015

PASSENGERS have hit out again at the Diamond Bus service.

Ruth Sullivan, of Winyates Green, got on the No62 last week when the driver pulled away before she could sit down and she fell.

The 53-year-old said: “I challenged the driver as to what he was doing. He said to me – ‘What do you expect me to do? Wait for you to waddle down the aisle?’

“He then dropped me short of the stop.”

The 62 arrived more than half hour late on Wednesday (October 14) and the day before it didn’t arrive at all, she added.

Sarah O’Mara, of Church Hill complained about the No58 service: “I often have to wait more than an hour,” she said.

“I don’t understand why I see four buses going in the opposite direction, towards town, and they are all empty but never come back around.”

Another reader from Church Hill said the engine of the No62 bus began to smoke on Saturday (October 10) and it was more than half an hour before a replacement arrived.

“It was the elderly wreck that we on the No62 route had hoped we had seen the last of, the vehicle with interior panels held together with rolled up newspaper.

“It is pointless complaining to the management as those who have will confirm all letters and calls are ignored.”

A spokesperson for Diamond Bus said they responded to breakdowns as quickly as possible and all vehicles were maintained in accordance with a 28 day inspection & servicing schedule. She added that they were running covert and overt monitoring of the services to identify issues and said every issue put forward by customers was investigated.

“We are committed to resolving the current unforeseeable issues and we apologise for any inconvenience caused to our valued customers.”