A HOME care company in Ullenhall has been rated as ‘Good’ by the Care Quality Commission.
The CQC’s inspector found that people and their relatives using Home Instead Senior Care (Redditch and Bromsgrove) felt safe using the service, and that they had consistent care workers who were prompt and stayed the agreed length of time, sometimes longer.
In addition staff understood how to protect the people they supported from abuse and that people and their relatives thought staff were very caring, thoughtful and responsive to people’s needs and often went over and above their expected duties.
The inspector also found that care workers received excellent training and support enabling them to deliver effective care to people and that they also had the right skills and experience to provide clients with care and support.
The inspection was carried out in March and their report was published last week.
