Unfortunately, disrupted flights can mess up your travel plans or ruin your business agenda. Therefore, it is important to keep in mind your rights as an air passenger in advance. Often overlooked, the fine print can provide you with valuable information on the airline’s policies.
An airline contract refers to terms and conditions and is also called a “contract of carriage”. It provides important rules and details regarding airfare, check-in deadlines, penalties for flight or date changes, and the carrier’s responsibility for disrupted flights.
What You Need to Know Before You Fly
It is crucial to carefully read and understand these terms and conditions before purchasing a ticket to prevent potential complications, such as dealing with flight compensation claims or penalties, in the future. However, the fine print can vary, depending on the carrier and ticket purchased.
Although reading through the fine print may be tedious and time-consuming, it can uncover opportunities for saving money and avoiding unexpected expenditures. In this article, we will provide an overview of the specifics of the fine print and discuss what you need to pay close attention to.
The Basics of Airline Contracts
As mentioned above, airline contracts outline the responsibilities of both parties and include the following details:
- Fees and charges, such as ticket prices, baggage fees, and others;
- Ticket restrictions in terms of changes, cancellations, and refunds;
- Check-in and boarding requirements, including check-in deadlines and required documents;
- The carrier’s responsibilities and passengers’ rights in case of delayed and canceled flights, or overbooking.
What to Look for in the Fine Print
When reviewing the fine print of an airline contract, pay close attention to the following:
Compensation amount and eligibility. EU Regulation 261/2004 provides specific compensation amounts for passengers, depending on the length of the delay, the distance of the flight, and the causes of the disruption. Generally, the law states that if your flight is delayed for more than three hours:
- The compensation is €250 for flights up to 1500 km;
- The compensation is €400 for flights from 1500 km to 3500 km;
- The compensation is €600 for flights that are longer than 3500 km;
- However, for flights that took place entirely within the European Union, the maximum amount of compensation can only reach €400.
Rebooking and rerouting policies. In case of cancellations or delays, airlines may be required to offer an alternative flight or a full refund.
The statute of limitations. This information represents the time frame in which passengers can file flight compensation claims. In most EU countries, this period ranges from two to six years.
Reading Between the Lines
Airline contracts may require some interpretation. For instance, air carriers may not be held responsible for flight disruptions caused by extraordinary circumstances beyond their control, such as severe weather conditions or strikes.
Additionally, it is crucial for passengers to comply with check-in deadlines, security procedures, and other requirements. Failure to do so may result in denied boarding or forfeiture of compensation.
How to Protect Yourself and Your Rights
To ensure you are fairly treated by the airlines in case of unexpected events during your flight, you should:
Keep all your flight documents: your boarding pass, airline ticket, and other documents related to the flight. These documents are proof that you were on the flight. For example, if you want to get Easy Jet compensation for your disrupted flight, all these documents are required in order to file a claim.
Take pictures. If you encountered a flight delay or cancelation, take pictures that will prove that the disruption occurred.
Keep receipts. If you incurred expenses as a result of a flight delay, such as hotel or food, keep receipts.
Ask for written confirmation. Ask an airline for written confirmation of the flight disruption, including the cause of the delay or cancelation.
Proceed with flight compensation claims if necessary. You can file it directly with an air carrier or seek assistance from flight compensation companies. If you want to file a claim on your own, include all the necessary information, including your flight number, the flight date, and the cause of the disruption.
As we can see, taking the time to read the fine print is crucial, since nobody is safe from disrupted flights. By familiarizing themselves with EU regulations, and getting the help of flight compensation companies when necessary, air passengers can better protect themselves from potential inconveniences and assert their rights when disruptions occur.
Have you ever had to file a flight compensation claim? Did you work with a third-party provider to secure your rights? Share your experience in the comments below.
This is a submitted article.