Diamond Buses to 'address reliability issues' with change to service - The Redditch Standard
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11th Aug, 2022

Diamond Buses to 'address reliability issues' with change to service

Ashleigh Osborne 18th Jul, 2022 Updated: 19th Jul, 2022

BUS services in Redditch and the surrounding areas will be changing from the end of the month.

In June Diamond Buses, the main operator in the area, said that unless passenger demand increases they will have to withdraw several services due to a rise in costs.

However, they have been working to resolve the issues and will be implementing some changes from July 24th.

In a statement, a spokesperson for the company said: “Having identified the duty changes already made were not effective, we have been working hard to manage and reduce the issues, including putting extra resources in place to increase supervision, making Peak-Time adjustments and putting additional running time in.

“However in the face of continued reliability problems, it has been decided to return our operational schedules back to the original duties to address these issues fully.

“The changes are internal duty changes and there are no changes to published timetables, however passengers should see services return to more reliable service levels after this implementation.”

The company have apologised to passengers for any inconvenience.

They added: “As a company, we felt it was better to look for ways in which we could reduce costs initially to save these services before we have to consider removing some of them completely.

“At this time, it is our intention to continue to work with the local authorities and the recently announced Worcestershire Public Transport Task-Force, to identify how the bus network can be improved to meet the needs of the local community and be operated viably moving forward.”

In a joint statement, Rachel Maclean, MP for Redditch, and Councillor Mike Rouse, cabinet member for highways and transport on Worcestershire County Council, said:

“We are working hard to review, enhance and secure bus services across Redditch.

“We have met on a number of occasions to find a solution to the challenges facing our bus services and are in the process of arranging a meeting with the Bus Minister Baroness Vere.

“In addition to this, the County Council is also looking at rolling out Demand Responsive Transport (DRT) further across the county, and we are working to bring this to Redditch.

“The travelling public of Redditch expect, demand and deserve a regular, punctual and affordable bus service and we are focused on delivery of this through the approach set out above.”

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