A CUSTOMER service survey was launched yesterday which will allow Redditch Borough Council to gather the thoughts and experiences of residents.
The survey will allow the council to assess how good or bad they are when it comes to customer contact right across the organisation, understand where and what the issues are and take steps to address them.
Anyone who takes part in the short survey will have the opportunity to tell us about their most recent experience with the council, whether they received good service, how they were made to feel and any ways they think customer service could be improved.
The survey will take approximately 5 minutes to complete and is available online here: https://www.smartsurvey.co.uk/s/Customer_Service_Redditch/
Alternatively pick up a paper copy from the Town Hall.
Cllr Matt Dormer, Leader of the Council, said: “Planning, waste collection, housing, benefits, events, helping communities get active, supporting businesses; the list of services we provide as a council goes on and on, but everything we do is for our customers so their experiences with us are extremely important.
“We know that we can do better, so we’re asking residents to tell us about their most recent experiences with us so that we can see where we’re doing well, where the issues are and put a plan together to improve customer service for everyone. This is our resolution for the New Year.”
Customers contact the council in many ways including in person, on the telephone, through emails, web forms and via social media and all of these channels will be taken into consideration.
The survey will be open until 9am on Friday, December 21.
If you would like more information or need the survey in another language or format, please contact us to discuss how we can best meet your needs.
Phone: 01527 881616