WOMEN having babies at Worcestershire Royal Hospital have rated aspects of their maternity care among the best in the country, according to a new survey.
Mums were asked a range of questions about the care they received before, during and after birth in the Maternity Inpatient survey carried out by the Care Quality Commission in February 2018.
Worcestershire Acute Hospitals NHS Trust (WAHT) rated well against other maternity services in all aspects of care, and showed improvement from the 2017 survey results in 13 of the 19 questions asked.
Maternity staff in the Delivery Suite and Meadow Birth Centre at Worcestershire Royal Hospital helped to deliver 5,200 births over the last year. The Trust scored amongst the best in the country in two key areas:
· Partner engagement and involvement
· Appropriate length of stay in hospital following birth
Particularly positive feedback was also seen in the following areas:
· Confidence and trust in staff
· Clear communication and information
· The promotion of patient choice during labour
· The kindness and understanding of staff
Becky Williams, Interim Divisional Director of Operations for Women and Children’s Services at WAHT, said: “We’re delighted that our patients feel listened to, and feel confident in our care.
“Our Maternity teams work extremely hard to give ladies and their families the best possible patient experience, which is demonstrated in these results. We are constantly looking for new ways to make improvements to our service by listening to and acting on feedback.
“We have recently launched our Continuity of Carer pilot which we are anticipating will further improve the maternity journey for women in our care, as it aims to ensure that more women see their named midwife, or a midwife from a small team, before, during and after birth.
All of the areas that were assessed either saw an improvement or remained on a par with our 2017 results.
The full results can be found at: www.cqc.org.uk/publications/surveys/maternity-services-survey-2018