Know your shopping rights for Black Friday sales and Cyber Monday - The Redditch Standard

Know your shopping rights for Black Friday sales and Cyber Monday

Redditch Editorial 29th Nov, 2019   0

IT’S Black Friday today, November 29 and Cyber Monday on December 2 and Trading Standards are reminding consumers about their high street and online shopping rights.

Scott Tompkins, assistant director for environment services at at Warwickshire County Council said: “It’s important that consumers understand that they still have their consumer legal rights, even if they are buying goods in a sale.”

Trading Standards Top Ten Tips for high street and online shoppers:

If something you buy is faulty or wrongly described, you have 30 days to return it and claim a refund. After 30 days you must give the retailer an opportunity to repair or replace it before you can claim a refund. These rights apply when buying in store or online.

You have extra rights when shopping online. You have a 14 day cooling off period to change your mind and return/cancel most goods or services purchased online from a UK or EU trader. The goods don’t have to be faulty, but you might be asked to pay to return unwanted items.

You have no legal rights to return goods you purchased in a shop, simply because you changed your mind, but many stores do offer to do this.

Keep your receipts as proof of purchase and if you’re buying the goods as a present, ask for a gift receipt.

For purchases over £100, if you have a credit card consider using it to give you extra consumer protection.

If you’re shopping online, try to use traders you know and trust.

For online shopping, always use a secure form of payment, for example PayPal. Never simply transfer money.

Do not enter your card details in to a website unless it is secure. Look out for the padlock sign and ‘https’ in the web address.

To make a consumer complaint call the Citizens Advice Consumer Service on 03454 04 05 06.

Public Notices

View and download all of the public notices in the Redditch Standard.


Check out the latest videos on our YouTube channel.

Business Directory

From plumbers, to restaurants, we can provide you with all the info you need.

Reader Travel

Check out all of the latest reader travel offers to get your hands on some free gifts.