Loss adjusters on site as Severn Trent tackles major pipe burst in Redditch - The Redditch Standard

Loss adjusters on site as Severn Trent tackles major pipe burst in Redditch

Redditch Editorial 22nd Nov, 2018 Updated: 22nd Nov, 2018   0

A BURST water main caused major delays on the Studley Road in Redditch and left hundreds of homes in Redditch and Studley without water on Thursday morning.

Householders woke up to little or no water in the Greenlands, Woodrow and Lodge Park areas of Redditch with most of Studley without any supply.

A main 10″ pipe had burst at about 2am just outside Greenland Business Centre, water surging from out of the ground on its side of the road, completely flooding the area and sending a torrent down towards the centre.

Police had put of warning signs and temporary traffic lights were put in place to control traffic as Severn Trent contractors got to work to try and contain and then repair the leak.




Severn Trent sent loss adjusters to the scene to gauge the amount of damage cause and to estimate compensation.

Resident Rachael Haywood from Greenlands said: “I got up at 7am and there was just a little bit of water coming out of the tap and then it had stopped completely by 8am.”


Julie Wright from Woodrow added: “There was no water when my husband got up at 5am and just a trickle when I got up at 6am and I managed to have a shower before going to work.”

In Studley many residents had no supply at all and had to buy bottled water for have a hot drink and use water from water butts to flush the loo.

Tudor Grange Academy, Woodrow First School and the Beacon North East pupil centre were all forced to close, however St Thomas More First School in Woodrow Centre remained open relying on sanitisers and bottled water.

A spokesperson for Severn Trent said: “The problem with water supplies in Studley and Redditch this morning is due to a pipe that burst on Studley Road.

“Our first priority is to get people’s water supply back on and the way our system is set up, it allows us to turn valves and move water into the area from nearby.

“The network in this area is complicated, but we have people out working in the area to do this right now and we expect the water to come back on for everyone apart from a few customers next to the burst very soon.

“Then we’ll concentrate on getting the pipe fixed.

“Unfortunately, some of the water from the burst pipe has reached Greenfields Business Centre, and we have our loss adjusters on site working to help them now. No other properties have been flooded.

“There have been several other bursts in the same area over the last few months, and we are now looking at what can be done to stop this from happening in future.

“Obviously we’d like to say sorry to anyone affected – we know how difficult it is to have no water, especially in the morning when you’re trying to get ready for work and school. But we’d like to reassure people that we are working hard to get things back to normal as quickly as possible.”

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