WORK coaches at Redditch Job Centre Plus have been praised for the life-changing work they do by local MP Rachel Maclean.
Mrs Maclean visited the Job Centre’s new home at Redditch Library to meet with manager Debra Mason and Kim Brimfield to discuss the impact of Universal Credit following its roll out in Redditch.
She was told how Universal Credit was enabling work coaches to work more closely with people who have more complex needs and issues.
“A lot has been said about Universal Credit, but what I’ve heard first-hand from Job Centre staff is that those who have been languishing on benefits for decades, who should be working, are now being helped back into work as Universal Credit enables the work coaches to actively engage with the long-term unemployed,” said Mrs Maclean.
“Universal Credit can be changed and improved to respond to claimants needs. Work coaches directly engage with claimants to put together a bespoke plan to get them back into work by offering them training and access to services such as mental health support.
“Universal Credit is preventing people from being trapped on a life on benefits by getting them back into work, upskilling claimants and improving their lives for the better.”