New deal for Redditch firm at the heart of NHS doctors survey - The Redditch Standard

New deal for Redditch firm at the heart of NHS doctors survey

Redditch Editorial 4th Oct, 2021   0

REDDITCH integrated communications provider Adare SEC has been awarded a three-year contract extension with Ipsos MORI for the end-to-end processing of the annual NHS GP Patient Survey.

The survey, conducted by Ipsos MORI on behalf of the NHS each year, provides information on patients’ overall experience of primary care services and their overall experience of accessing these services.

Adare SEC provides a seamless service to Ipsos MORI, from the printing of all outbound surveys to the capture and digitalisation of incoming completed questionnaires.

The latest survey consisted of around 2.41million postal questionnaires sent out to adults registered with GP practices in England between January and the end of March 2021.




Around 850,000 patients completed and returned a questionnaire, resulting in a national response rate of 35.3 per cent.

The close working partnership with Ipsos MORI, developed over a decade of service, enables Adare SEC to drive a continuous improvement strategy against each annual iteration of the survey.


Allan Rowan, chief commercial officer, Adare SEC said: “Our relationship with Ipsos MORI is long-standing and we take great pride in assisting them with their essential work on behalf of the NHS.

“This is a true partnership approach, enabling us to confidently approach Ipsos MORI with process improvement suggestions and to continually fine-tune operations together to ensure the best possible outcomes.”

Dr Rachel Williams, research director, Ipsos MORI added: “Adare SEC is critical to the continued success of the survey programme and we look forward to further developing our working relationship.”

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