31st Oct, 2020

Redditch based Sigma builds its team ready for expansion

Correspondent 18th Aug, 2020

REDDITCH-based outsourcing specialist, the Sigma Financial Group, has appointed two new executive directors to support the firm’s growth both in the UK and abroad.

Jo Regan-Iles has joined in the newly-created role of group people officer.

The HR specialist, who previously held senior HR roles at Sitel Group, Ttec and global business service provider, Teleperformance, will be responsible for the company’s HR strategy in the UK and across its South African business in Cape Town.

She will report to Group chief executive Gary Gilburd.

Utilities expert Will Brown joins in the new role of director of water services.

With extensive experience in the utilities sector through leadership roles with Thames Water and British Gas, he will lead the company’s growth with both new and existing customers across the water industry.

He will report into managing director Ben Jones, who joined the business last spring.

The news follows the company’s recent update when it announced plans to double its 1,500-strong workforce over the next five years at its offices on Prospect Hill, Redditch, in Birmingham and South Africa.

In June Sigma also reported revenues of £4 million as it continues to cement its position as a provider of ‘white label’ contact centre services to the utilities, financial services, telecommunications and energy sectors.

In 2015 Sigma was acquired by South Africa-based business process outsourcing firm, the Digicall Group.


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