19th Jun, 2019

Redditch care home takes "immediate action" after being blasted 'inadequate' by CQC

A REDDITCH care home branded ‘Inadequate’ by the Care Quality Commission following an inspection says it has taken immediate action to address the concerns raised.

The CQC paid an unexpected visit to the Leonard Cheshire Home Saltways in Church Road, Webheath in May this year and published its findings last week.

These rated the leadership, safety and effectiveness in the care home as Inadequate and classed the care and responsiveness there as ‘Requires Improvement’ leading to an overall rating of ‘Inadequate’.

As a result inspectors placed Saltways, which cares for people with nursing and physical disability needs, in ‘Special Measures’ which means it will be inspected again within the next six months.

The manager was not present at the time of the inspection.

Inspectors found that the risks to people’s health and wellbeing were not always identified, and risk management plans were not always in place.

People were not fully protected from harm and abuse and that accidents and incidents had taken place and had not been reported to the appropriate authorities.

In addition potential safeguarding concerns had not been recognised and acted on appropriately and there was no analysis and overview of accidents, incidents, and safeguarding.

People were not routinely involved in the planning and development of their care and people were not supported to access a wide variety of activities during the day, and did not always have their wishes respected if they did not want to participate in some of the activities.

A spokesperson for Leonard Cheshire on behalf of Saltways said: “The safety and well-being of the people who use our services is our absolute priority, and we’ve taken immediate action to address the concerns raised in this report.

“This includes a stringent review of management at Saltways and the way it is run. We assure residents and their relatives that all the issues highlighted by the CQC will be fully addressed.”

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