A REDDITCH carer has been presented with a Carer of the Quarter Award, after going above and beyond for her patients.
Rosina Davies from Walfinch homecare was concerned for her patient Dorothy Bowen when she was hesitant about eating and losing weight.
When Dorothy said she was longing for a cheeseburger, Rosina, saw a chance to help.
She said: “I popped out and brought her back a cheeseburger for lunch, and we sat and ate together.
“Now we have lunch together regularly, and it has helped Dorothy get her appetite back. She’s not losing weight anymore.”
Sally-Ann Martin, owner and managing director of the Walfinch homecare franchise said: “It was not the first time Rosina has gone the extra mile for our clients.
“At Walfinch our carer induction training stresses the importance of listening to clients and encouraging them to talk about their history.
“It means our carers can understand more about who the client is and what they want.
“It helps us provide truly person-centred care, which is what all Walfinch franchisees want to see.”
Sally-Ann, presented Rosina with the award, which included a ‘pamper hamper’ of bath treats and Costa vouchers for coffee and food.
“The family needs reassurance their loved ones are in safe hands, which is what the Walfinch service offers.”
The home has a team of 15 carers and about 40 clients.
She added: “As well as presenting gifts to carers who go the extra mile, we hold regular events to reward the team and celebrate all of their birthdays.
“At Walfinch we believe a happy team means happy clients.”
Visit: walfinch.com/hourly-care/halesowen-and-redditch/ for more information.
