23rd Sep, 2020

Redditch couple horrified to discover dream home isn't what it should be

Harry Leach 22nd Feb, 2019 Updated: 22nd Feb, 2019

A REDDITCH man is holding a protest outside Persimmon Homes’ marketing suite in hope of putting off potential buyers.

Paul Hayes and his girlfriend Victoria Reynolds moved into their new-build £270,000 Persimmon home, in Brockhill, on December 20 last year, only to discover their dream home was far from what it should be.

“We paid a lot of money to have the house in perfect condition from the moment we moved in,” said Paul, an electrician by trade.

“And almost two months later, it still isn’t how we want it.

“Our front door doesn’t shut properly, the walls are badly painted, we had no dishwasher when we arrived – despite paying for it – and radiator leaks have ruined our carpet and curtains.

“I don’t want other people to make the same mistake and that’s why I’ve been going up to prospective buyers, showing them pictures of our house and telling them to avoid buying with Persimmon at all costs.”

The couple paid an additional £500 to have a ‘glass kitchen’ fitted but only half of what was promised is actually made out glass.

“There’s also exposed nails coming on the stairway, doors fitted the wrong way, a gap around the bath and plaster falling off the walls,” said Victoria.

“It’s not just us either; our new neighbours have been experiencing similar problems.”

Paul says he will keep protesting outside the Persimmon’s offices until ‘something is done’ because he feels like they were rushed into the home to ‘meet end-of-year targets’.

A spokesperson for Per-simmon said: “We are aware of the concerns raised by Mr Haynes and Miss Reynolds.

“We have already held a review meeting with the customers and a follow up meeting is planned to ensure things are resolved as quickly as possible.”

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