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18th Oct, 2021

Redditch couple slam DIY giant Wickes for 'trashing their kitchen'

Ross Crawford 14th Dec, 2018

AN elderly Redditch couple have slammed DIY and building supplies giant Wickes who they say have trashed their kitchen leaving them with no water, heating or cooking facilities.

The couple, both in their 70s, had ordered a brand new £15,000 kitchen from the Wickes store on Redditch Ring Road to be fitted in the property they’d just moved into at Breedon View in Headless Cross.

The workmen were on site on November 26 and the couple, Keith and Annette Jones, were told it would take seven to ten days to fit.

Problems started on day one – Wickes, who’s motto is ‘Let’s do it right’ – had sent the wrong coloured kitchen suite, cream instead of grey.

Worse was to follow as the couple noted the contractors were fitting units with different coloured carcasses, and leaving a mess in their wake.

“It’s been dreadful – we’d just moved in and they’ve trashed the kitchen, we’ve had no heating or water, left a big ‘Hippo’ bag of rubbish in the front garden and left us to get on with it,” said Keith.

“Our belongings from moving in were all piled in the garage and dining room and the boxes have been trashed as well – it’s an absolute nightmare.

“We contacted Wickes and they told us they couldn’t do anything until someone comes back from holiday to authorise it, which just isn’t good enough.”

Alarmed at the way the fitting was going, the couple, who had moved from Winyates Green to be nearer family, immediately asked the installers to leave.

“We were under no illusions when we moved in, we knew the house needed a lot of work doing to it but we paid £15,000 for a new kitchen and what they have left us with is a right mess and everyone is blaming everyone else,” said Annette, who is diabetic.

When contacted Wickes got in touch with Mr and Mrs Jones and yesterday the firm’s regional installation manager visited them.

Mr Jones said: “She said she was appalled at the situation and said the installers would be coming back in to clear up the mess so we can take stock of the kitchen, but at the moment we are back at square one.”

Wickes were unavailable for comment as the Standard went to press.

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