Severn Trent hails new video calling service for reporting water leaks - The Redditch Standard

Severn Trent hails new video calling service for reporting water leaks

Redditch Editorial 5th Nov, 2018   0

WATER company Severn Trent is now offering a video calling service that allows its customers to speak ‘face-to-face’ with an engineer when they report a leak.

The company has rolled out the new video calling service across its region, with the system allowing customers to report leaks using their smartphones and to interact directly with a virtual field team of engineers through video.

The service, which is part of an innovative programme of work that Severn Trent is undertaking to help reduce leakage, allows engineers to assess the leak at the first point of contact and to raise the correct type of work that will be required to fix it, cutting response time as there is no need for an initial site visit.

The company says that, since launching the service in September, more than 50 per cent of its customers reporting leaks are choosing to use the video call option and that the average time to fix a leak reported through video call is now half the usual timeframe.




The team is now exploring how video calling can be used across a range of other services for the company.

The Severn Trent Virtual Field Team are available to take video calls for leaks between 7am and 6pm Monday to Friday.


To contact the team, visit stwater.co.uk/in-my-area/report-a-problem/

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