Shower quickly fixed for disabled Alcester man facing ten days without it - The Redditch Standard

Shower quickly fixed for disabled Alcester man facing ten days without it

Redditch Editorial 7th Oct, 2017   0

AN Alcester resident who was facing facing a potential ten days without a working shower has had his bathroom fixed within hours – thanks to The Standard.

Alistair Williams, who lives in Orbit Housing Association owned accommodation, rang Orbit last week when his shower stopped working.

“They said they would send someone round to fix it as a matter of urgency, within 24 hours,” he said.

“I was pleased. But when they next day came and went, I had a call telling me it would be fixed on October 9 instead. That meant 10 days without any proper washing facilities.




“As a disabled person, I need access to a shower at all times. I need to be able to keep clean for the good of my health.”

After talking to his social worker and phoning the company again, Alistair felt his situation was so desperate he got in touch with The Standard to see if we could contact Orbit on his behalf.


And shortly after we spoke to them, a technician was sent out to Alistair’s house and the shower was restored to full working order.

“I am so grateful. It’s been fixed within hours of me asking for help, and it really means the world to me,” said Alistair.

David Boden, head of responsive repairs at Orbit said: “We would like to thank the Redditch and Alcester Standard for bringing this situation to our attention as it gave us the opportunity to put things right.

“The repair of Mr Williams’ shower had been raised incorrectly and once we realised that, we sent a contractor out right away to get it sorted. We’ll be reviewing our internal procedures so we can prevent it from happening again in the future.”

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