Studley retirement home scoops top industry award - The Redditch Standard

Studley retirement home scoops top industry award

Redditch Editorial 10th Apr, 2024   0

A STUDLEY retirement home has been awarded a coveted Five Star customer satisfaction rating by the Home Builders Federation (HBF) for its Retirement Living development.

McCarthy Stone, the developer behind Priory Place on Alcester Road, scooped the top accolade having received a 100 per cent customer satisfaction score from its homeowners as part of an independent survey by the HBF.

The survey by HBF is conducted annually and interviews over 100,000 homeowners nationwide to determine the customer satisfaction of housebuilders and developers, helping to identify the best in the business.

To receive the top Five Star rating, more than 90 per cent of customers need to recommend a company to a friend.

David Meachem, divisional sales director at McCarthy Stone, said: “We’re thrilled to have been awarded the Full Five stars from HBF at Priory Place.

“This is proof of our long-standing commitment to developing welcoming and friendly communities which meet the highest standards and help our homeowners live life to the fullest.

“The welfare and happiness of our homeowners is at the heart of everything we do, and we continually strive to ensure they always receive the very best experience throughout their journey with us, from the reservation stage right through to moving and settling in.

“We want to express our gratitude to all the team at Priory Place for always going the extra mile to provide an exceptional living experience for our residents – the award is a true testament to their hard work and diligence.”

The HBF award recognises McCarthy Stone’s commitment to maintaining consistently high standards of build quality and delivering excellent customer service over the long-term, with particular emphasis on the developer’s commitment to guiding homebuyers through the purchasing process, including the provision of post-sales support.

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