DEAF residents can now access Warwickshire County Council information easier thanks to a British sign language relay service.
The council is working in partnership with Convo who provide a video relay service that connects BSL users with hearing people via a qualified interpreter.
Using a smartphone, tablet, or computer, BSL users can access an interpreter through the Convo app or website, who will then relay the conversation in real time to a WCC staff member. This allows for smoother, more inclusive communication – whether it’s about social care, education, or any other WCC service.
This service is available free of charge to BSL users and can be used to contact any WCC department.
Rob Powell, WCC’s executive director for resources, said: “This partnership marks a significant step forward in making council services more accessible, supporting BSL users to engage with WCC services and access information and support independently and confidently, without needing to rely on friends or family to interpret.”
Visit www.warwickshire.gov.uk/social-care-health/services-deaf-people for more information.
