13th Aug, 2020

Words of praise for Redditch pharmacy are perfect tonic for staff

Ross Crawford 17th Feb, 2018

WORDS of praise from a terminally ill man has brought national recognition to the hard working staff at Redditch’s Tesco Extra pharmacy.

Former Redditch County Councillor Peter Bridle, who was diagnosed with cancer of the oesophagus in 2015, was so impressed by the staff at the Coldfield Drive store he wrote to Tesco head office praising them.

His words chimed with the results of a national survey conducted by Tesco, winning the Redditch team UK-wide recognition from the supermarket giant.

“First of all they a lovely, kindly bunch of people and there’s no feeling of them giving a service rather that they are just there to help you, and they are all so incredibly professional with it,” said Mr Bridle, aged 73.

“They are fully aware of my situation and come around the counter and hug me – it’s like you are the only customer in the entire shop.”

The pharmacy is headed by Tahir Qamar and staff member Carol Hambleton said it was wonderful for the team to receive such recognition.

“We love Mr Bridle to bits and it’s a lovely thing he’s done, putting in a request to head office like that,” she said.

“He has done this despite the situation he is and that is a beautiful thing to do.”

All the staff received recognition from head office for their ‘outstanding customer standards’ thanks to Mr Bridle’s intervention – and he’s not the only one singing the staff.

“This week a customer who was seen by our colleague Mav Khera came in with a box of chocolates – it was such a lovely gesture and really boosted moral too,” said Carol.

Mr Bridle was the sole representative of Ukip on Worcestershire County Council.

The twice married father of four, who has eight grandchildren, is currently defying the medical experts by doggedly remaining alive.

“I’m struggling on,” he said. “They expected me to be pushing up daisies back in November but I’m nowhere near the end yet.”

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